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MeHEDI is a collaborative effort aimed at driving digital transformation within small-to-medium healthcare facilities in Italy. This initiative focuses on real-time analytics and a data-driven approach to enhance patient experience, operations, and economics. The MeHEDI web-app, developed using the Streamlit framework, integrates Patient Satisfaction data and Operational/Economic data. This synergy empowers healthcare management with actionable insights, facilitating informed decisions. The process flow involves: Data Entry πŸ“ Storage/Fetch πŸ’Ύ Web App Analysis πŸ•ΈοΈπŸ” Dashboard creation πŸ“ˆπŸ“‹ This enables continuous monitoring of key performance indicators. For instance, changes in investment allocation can impact operations, subsequently influencing patient satisfaction levels. By amalgamating diverse metrics, MeHEDI offers a holistic perspective, fostering improved healthcare facility management. πŸ₯πŸ“ŠπŸ’Ό

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Use Cases Limitations Evidence Owner's Insight
  • By leveraging real-time feedback from patient experience forms, MeHEDI identifies areas of care that require improvement, helping healthcare professionals and hospitals improve patient satisfaction and care.
  • Facilities can benchmark their performance against Key Performance Indicators (currently focusing on patient satisfaction and wait times) to track improvements and guide quality enhancement initiatives.
  • Don’t enter sensitive or potentially identifiable information. Any comments entered could be seen and used by the app owners for improvement of the app, although they don’t publicly appear on the app’s platform in a way that identifies the comments’ owners.
  • The insights provided by MeHEDI are contingent upon the quality of the data entered. Inaccurate data can lead to incorrect conclusions and actions.
  • The app currently focuses on Italy and currently doesn’t cover other countries.
  • While informative, the outputs of the AI algorithms used (e.g., sentiment analysis of users’ comments using natural language processing, prediction of next week’s patient satisfaction) aren’t always accurate.

Although this app isn’t peer-reviewed, Luca Alessandro Cappellini, a medical doctor and radiology resident, was involved in the creation of this app. Future updates will include feedback from initial users and healthcare professionals, as well as measures of its effectiveness (e.g., patient satisfaction and wait times before and after using this app for a specific period of time).

I’m Matteo Ballabio, a Biomedical and Management Engineer. I, along with Luca Alessandro Cappellini (a medical doctor and radiology resident) and Federico Facoetti (Engineering and Management for Health), created this app to enhance patient experience and hospital operations/economics.

In the future, I plan to add dashboards for operations and economics (billing-economics) in addition to the currently existing one for patient experience.

Your insights and feedback on this app are greatly appreciated. If you have any thoughts, experiences, or feedback on MeHeDI, I encourage you to leave a comment below and share them.


Warning: App may appear to work well but has not been peer reviewed. Not intended for clinical use. Use with caution.

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